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Our Process & FAQ
Five steps, no surprises
the same path for every van, custom or set planConsultation
A call or a shop visit. We talk about how you'll use the van, your budget, your timeline, and whether you already have a van or want help sourcing one.
Design & Deposit
We draw your floorplan, spec the systems, lock the materials, and connect you with dealership partners for new or used van options when needed. A deposit reserves your build slot on the calendar.
The Build
Insulation, electrical, plumbing, then cabinetry, built start to finish in our shop with photo updates at each milestone.
Walkthrough
Before handoff we walk every system together, including power, water, and heat, until you could explain it to a stranger.
The Long Haul
You leave with documentation and our number. Questions from the road get answered by the people who built your van.
Compare custom campervan conversions, shell and partial builds, and the features available for each build.
Built from solid wood
We build with solid wood throughout, joined and finished by hand. Every cabinet is measured, cut, routed, joined, and finished by our crew rather than produced through an automated Computer Numerical Control (CNC) process.
Whether you choose a natural wood interior or a painted finish, everything is finished with outdoor-rated, water-resistant, extremely durable products so you do not have to worry about tracking in mud or leaving a window open in the rain.
Underneath the pretty parts: sound deadening, fire-resistant insulation, marine-grade wiring practices, and fastening engineered for the hazards and bumps of wherever the road takes you. A van is a house in a permanent earthquake, so we build like it.
If a cheaper material would do the job just as well for decades, we'll tell you. If it won't, we won't use it.
The questions everyone asks
and the honest answersHow far out are you scheduling builds?
Our calendar typically books a few months ahead, and slots are reserved in the order deposits arrive. The consultation and design phases can happen while you wait, so the earlier we start talking, the sooner your build begins.
Do I supply the van, or do you?
Either works. Many clients bring us their own van; we can also help you source the right chassis for your build through local dealership partners that offer strong options on new and used vans. People get nervous about the van purchase, so we help source them often and will happily talk you out of the wrong one before you buy it.
How does payment work?
A deposit reserves your build slot and kicks off design. The remainder is split into milestone payments tied to real progress: systems complete, cabinetry complete, final handoff. You'll see photos at every milestone before a payment is due, and the full schedule is in writing before we start.
How long does a build take?
Most builds take an industry-leading 2-7 weeks in the shop depending on complexity. That speed is one reason we can charge reasonable prices. We often offer free van storage as well, so it can be convenient for clients to leave the van with us a few weeks early.
What happens during a consultation?
It's a conversation, not a sales call. We'll ask how you plan to use the van, who's traveling, what gear comes along, and what budget you're working with. You'll leave with a clear sense of what's possible and what it costs, whether or not you build with us.
Can I work with you if I live outside South Carolina?
Yes. Our workshop is in Cayce near Columbia, South Carolina, and we serve customers across the Southeastern United States. We can start with a consultation call to discuss your build and plan the timing of van drop-off and pickup at the shop. During the build, we send photo updates at each milestone, and at handoff we walk through the finished van and its systems together.
What materials do you build with?
Solid wood over properly insulated, properly wired bones. Everything is fastened for life on the road: a van flexes, vibrates, and freezes, and the construction has to be designed for all three.
Can you work with the products I've researched?
Yes. We can include products you prefer instead of what we generally recommend, as long as they are compatible with the build. We also reserve the right to be direct about products that look better online than they perform in a van, because the industry has plenty of overhyped gear and we want the finished build to work.
Can I visit my van during the build?
Please do. We send photo updates at every milestone, and shop visits are welcome by appointment. It's your van, and watching it come together is half the fun.
What if something breaks after handoff?
Call us. Every van leaves with documentation of its systems, and the crew that built it answers the phone. We stand behind our workmanship, and the details get put in writing with your build agreement.
Why "Crescent Moon"?
Because the best part of having a van is being somewhere quiet enough to actually see the moon. That's the whole point of all this woodwork.
Ask us anything we missed.
If your question isn't up there, it deserves a real answer from a real person. Write to us, and we'll read it ourselves.
no question is too early- WorkshopCayce, SC · By appointment
- Emailhello@crescentmoonvans.com
- Phone803-386-8271